Privacy Policy
Effective Date: 10th July 2022
By visiting and interacting with our Services, you may share certain information with us, as detailed below. We may share some of the information you provide to us through our websites to provide you with the most relevant content and may use some of the information you share with us to serve you relevant advertising.
We want to ensure you understand the information we collect, how we use it, how we share it, and how you can control your information.
Please read our Privacy Policy in its entirety, and do not hesitate to reach out to us at marketing@convergenceconcepts.com.sg if you have any questions about our privacy practices.
Introduction
This privacy policy (“Privacy Policy”) explains:
The types of information collected by Convergence Concepts and its partners through the Services and the purposes for which we use it.
How Convergence Concepts collects, stores, and shares your information.
Your rights with respect to such information collection.
Any capitalized terms used, but not defined, in this Privacy Policy have the meanings provided in the Terms of Use or as defined by applicable data protection and privacy laws.
What Types of Information Do We Collect?
We receive information from or about you depending on the nature of your interaction with our Services.
You may provide us with information in several ways, including:
Your name and email address. Accounts can be used to save your preferences and select areas of interest, The purpose for the collection and use of this data is that we have a business need to provide account-related functionalities to our users.
Information you post on the Services
When available on the Services, we may collect Personal Information from you when you provide or post information to our Services, including your username, comments, likes, interests, status, pictures, and references to your online presence. We may use this information for our purposes and/or make this information available to others at your request.
Information you provide about others
Sometimes, you may provide information about others; for example, to refer a friend for a newsletter. We may use this information to make our Services available to the people you refer.
Feedback/support
If you provide us feedback or contact us for support, we may collect your name and email address, as well as any other content that you send to us, to reply. The purpose for the collection and use of this data is that we have a business need to receive and act upon your feedback or issues.
Mailing list
If you sign up for one of our mailing lists, we collect your email address and/or postal address. The purpose of collection and use of this data is that we have a business need to share information about our products or services.
Surveys and Quizzes
When you participate in a survey and/or quiz, we collect information that you provide through the survey or quiz. If it is provided by a third-party service provider, the third party’s privacy policy also applies to the collection, use, and disclosure of your information. The purposes of collection and use of this data are that we have a business need to understand your opinions and collect information relevant to our organization, use your responses to personalize your onsite and email experiences, and, if you consent, use your responses to provide you with personalized advertising and partner offers.
Information we collect about you
When you use our Services, we may automatically collect information, when:
E-mail interconnectivity
If you receive email from us, we may use tools to capture data related to when you open our message, click on any links or banners it contains, and makes purchases. The purpose for the collection and use of this data is that we have a business need to understand how you interact with our communications to you and honour your requests based on our communications, such as unsubscribing.
Mobile devices (such as phones, tablets, and other digital media streaming devices)
We may collect information from your Mobile Device, such as unique identifying information broadcast from your device when visiting one of our Services. The purposes of collection and use of this data are that we have a business need to identify unique visitors and understand how users interact with us on their devices.
Website interactions
We use technology to discover how you interact with our website (e.g., session replay). This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser. The purposes of collection and use of this data are that we have a business need to understand how you interact with our website to better improve it and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a business need to secure our Services and detect and prevent fraud.
Cookies
We and our service providers operating on our behalf, and other businesses who collect information on our pages may automatically collect or receive certain information associated with you and/or your device(s) as part of your use of the Services through device-based tracking technologies such as cookies, pixels, tags, beacons, scripts or other similar tracking technology (collectively “Cookie”). The purpose for the collection and use of this data is that we have a business need to make our website operate efficiently, provide you with different website experiences, and provide you with the ability to save your preferences such as login and preferred language. See our Cookie Policy for more information.
Cross-device tracking
We and our service providers may collect and store information about users’ interactions with unaffiliated websites and applications that use our technologies, including cookies and similar tracking technologies. This allows us to infer the presence of a common user or household behind multiple devices or browsers, for instance, and then link those browsers and devices into a device graph. The purposes for the collection and use of this data are that we have a business need to understand our users’ use of our sites across devices in order to allow users to use our services on one device and pick up seamlessly where they left off on another device. We also have a business need to provide personalized advertising on each device that is inferred from the browsing patterns on all of the devices.
Data analytics
We use certain web analytics services, including third-party services such as Google Analytics, to help us understand and analyze how visitors use our Services. We may collect information, including your browser type, operating system, Internet Protocol (IP) address, domain name, click-activity, referring website, and/or a date/time stamp for visitors. The purpose for the collection and use of this data is that we have a business need to monitor our networks and the visitors to our websites. We may receive reports based on the use of these technologies on both an individual and aggregated basis. These analytics services, including third-party services such as Google Analytics, also use this information to place advertisements for our products on other websites that you visit after your use of the Site. These advertisements may be based on actions such as the pages you visited and actions you take during your use of the Site. For further information about how Google may use data it collects through the Site, you may click here. You also may choose to install the Google Analytics Opt-Out Browser Add-on to opt-out of Google Analytics data collection.
Information we receive from other sources
Demographic information
Personal Information such as your age, gender, family size, and/or educational level. The purpose for the collection and use of this data is that we have a business need to customize the content, advertise, and learn about our audiences.
Including information about your interests, purchase behaviour, and other navigation data, such as websites visited and advertisements viewed or clicked on, used to customize content and advertising.
Publicly observed data
Such as activities on blogs, videos, and other online postings used to customize content and advertising.
Social media platforms and other third-party services
Some of our Services may include features that are designed to interact with social media platforms and other third-party services (e.g., Facebook, Instagram, LinkedIn). If you access the Services using one of these social media platforms or provide us access to third-party services, we may receive information about you from those third parties such as account and profile data and we may combine this data with information we already have about you. For more information on the use of social platforms, please refer to the Social Features section below.
We may also collect information about you through interactive applications (e.g., mobile devices, third-party social networking services, and embedded audio and video players), from co-branded partners and websites (e.g., on our Facebook pages), from our advertisers, and from commercially available sources (e.g., data aggregators and public databases). This Privacy Policy does not cover the practices of third parties, including those that may disclose information to us.
How Do We Use Your Information?
We use personal information about your in connection for the following purposes:
To identify you when you engage with us and our Websites, Services, and Products.
To provide content recommendations based on your interactions and interests.
To communicate with you (e.g., about your account or updates to our terms) and to respond to inquiries related to support, or other requests.
To deliver marketing and promotional materials related to our Services in accordance with applicable laws, including information relating to our products, services, sales, marketing research, or promotions.
To provide you with personalized advertising on our Services based on your online activity. We use the information we must improve our advertising systems so we can show you relevant interest-based advertising, measure the effectiveness and reach of advertisements and services, verify delivery and track the performance of an advertising campaign, and ensure that an ad is only delivered when a real person is visiting the site and that the same users don’t see the same ads too frequently. You may update your preferences regarding personalized advertising by visiting the Cookie Settings link in the footer of each site to manage your settings.
To monitor, improve, and conduct analytics on our Services and advertiser product offerings. For internal administrative purposes, such as the safety and security of our Services, and to manage our relationships.
To permit you to participate in social sharing, including live social media feeds, and to implement Social Features you choose to use.
To detect security incidents, and protect against malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions.
To comply with legal obligations, to establish or exercise our rights, to defend against a legal claim, and to investigate, prevent, or take action regarding possible misconduct.
For such other purposes not described in this Privacy Policy as you may consent (from time to time) and as otherwise permitted by law.
Although the sections above describe our primary purpose(s) in collecting your information, in many situations we have more than one purpose.
How Long Do We Retain Data?
We keep your Personal Information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us.
When the purposes for which we processed your Personal Information have concluded, we will either permanently delete or destroy the relevant Personal Information or anonymize it, in a manner that ensures individuals are no longer identifiable.
Your Security
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your Personal Information from unauthorized access, use, or disclosure, we cannot guarantee the security of your Personal Information. If we are required by law to inform you of a breach of your Personal Information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Miscellaneous
The following additional information relates to our privacy practices:
Third-party applications/websites
We do not control the privacy practices of websites or applications that we do not own. Users are encouraged to read the privacy policy of those properties to make an informed decision regarding their use of them.
Changes to this Privacy Policy
We may change our privacy policy and practices over time. We will post a notice to our website to inform you of any material changes to our privacy policy and indicate when it was most recently updated. Generally, material policy changes will apply only to information collected after the date of the change. Our privacy policy includes an “effective” and “last updated” date. The effective date refers to the date that the current version took effect. The last updated date refers to the date that the current version was last substantively modified.
Collection of information from children
We recognize the importance of protecting the privacy and safety of children, and our website and services are directed towards a general audience and are not directed towards children. We do not knowingly collect information about children under the age of 13 or minors otherwise defined in local law or regulation without verifiable parental consent. If we learn that someone under 13 has provided personal information through one of our websites, we will use reasonable efforts to remove that information from our databases. Any information provided on behalf of a minor child will be treated as Personal Information as otherwise provided herein.