The pandemic has changed the way the hospitality industry works forever. Here is how to modify your customer journey into one that fits into this new normal.
According to a study done by Accenture, 87% of consumers prefer purchasing from companies who know the “real” them – they want brands to treat them as a unique individual. Retail stores with consistently high customer-satisfaction scores also had thrice the returns compared to those without. Here is how to get the best out of your retail store with personalisation.
By now, all of us have become experts on virtual webinar clients such as Zoom, Skype and Webex. However, what more can we do to improve our experience? Here are five underutilised features that would make your virtual event successful.
With people still afraid to leave their homes due to the pandemic, companies must beef up their digital branding strategies to retain their clientele. Here is why.
Now that we are all working remotely, it is doubly important for us to optimise our digital customer experience. Long gone are the days where clients correspond in person – we now value processing information at our own speed. Here are six ways to make sure your organisation does not lose out on the digital front.
There is no doubt that online events feel robotic and detached compared to their in-person counterparts. When everyone is attending via their screens, it is easy to switch off – literally and figuratively. To make sure you keep your audience engaged, you must make the event personable. Here is how.
With most of the workforce telecommuting, businesses had to find new ways to conduct meetings. Here’s what we think the future holds for business meetings.
Reinventing your brand is one of the best ways to differentiate your company from the competition. Here are five free things you could do to establish a strong company brand.